Dynamic Ace Pvt. Ltd. ("we", "us", or "our") operates the Classtrix platform (classtrix.com and related mobile apps/portals) and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our services, including the Classtrix CRM platform, mobile apps, web portals, and any related features.
By using Classtrix, you agree to the collection and use of information in accordance with this policy.

1Information We Collect

We collect the following types of information:

• Information You Provide Directly
• Account information: Name, email, phone number, institute name, address, and other details provided during signup, trial, or subscription.
• Student & institute data: Student names, contact details, attendance, exam marks, fees, batch schedules, and other data you upload or enter into the platform.
• Payment information: Billing details (handled securely by payment gateways; we do not store full card details).
• Communications: Messages, support tickets, or feedback you send to us.
   

2How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve Classtrix services
• Process subscriptions, payments, and invoices
• Send transactional communications (e.g., login credentials, reminders, trial expiry)
• Respond to support requests and provide assistance
• Send service updates, security alerts
• Analyze usage trends to enhance features and user experience
• Prevent fraud, abuse, or unauthorized access
• Comply with legal obligations

3Sharing Your Information

• We do not sell your personal data. We may share information only in these limited cases:
• With service providers (e.g., payment gateways, cloud hosting, SMS/WhatsApp providers)
• With legal authorities if required by law, court order, or to protect our rights
• In case of merger, acquisition, or sale of assets — your data may be transferred as part of the business assets

4Data Storage & Security

• Data is stored on secure cloud servers in India (or compliant locations).
• We use industry-standard encryption, access controls, and regular security audits.
• We retain data only as long as necessary for the purposes outlined or as required by law.
• You can request deletion of your data (subject to legal retention obligations).

5Cookies & Tracking

• We use cookies and similar technologies for essential functions (authentication, security) and analytics. You can manage preferences through your browser settings.

6Children's Privacy

• Classtrix is not intended for children under 13. We do not knowingly collect data from children. If you believe we have collected such data, contact us immediately.

7Changes to This Policy

• We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated "Last Updated" date. We encourage you to review it periodically.

8Contact Us

If you have questions about this Privacy Policy or our data practices:

• Email: support@classtrix.com
• Phone/WhatsApp: +91 98706 24609

Thank you for trusting Classtrix. Your privacy matters to us.